So this ordeal all started Friday evening at 5pm, when I received a call from the escrow agent. He said he needed me to sign and notarize some documents by today (Saturday) and mail it back to him. I’ll talk more about the whole refinance ordeal at a later time. Anyway, I was given 2 options:
- I could pay about $100-150 and he’ll send a notary agent to my house and get the documents signed, notarized, and delivered back to the escrow company.
- He could overnight me the documents, I could get them signed and notarized, and mail them back on Saturday.
Neither of those 2 options sounded great. I asked if it was possible for him to email me the documentation, I’ll get them signed and notarized myself, and then mail them back. He said that would be great, but he warned me there was going to be about 100 pages. I said that should be fine.
I get the documentations awhile later, so I start looking for places to get it notarize. I thought I might even be able to mail it out tonight.
Turns out I was so wrong. Apparently places that provide notary services have a very fixed working schedule, Monday to Friday till 4 or 5pm. I found out that Microsoft has some people who does notary for us, but all of them were off work by then. One replied saying if I still needed the documents notarized, to contact her on Monday. I tried calling a few places (i.e. Kinkos and The UPS Store). Both are open on Saturday, but both their notary services are only available Monday to Friday. I thought, “I’m screwed…”
The last suggested place were banks, and I had a gut feeling that I was going to get shot down like the others. I mean… they’re BANKS. When they have the worst possible hours for someone like me, how can I expect them to be better than all the others I’ve tried. Plus the fact by the time I decided to start looking at banks, it was past 6pm already (their “closing” time).
Anyway, I decided to give calling them a shot. I called the Bank of America in Issaquah, since the FedEx Service Center was just 5 minutes away and I was given an FedEx account to ship with. After a few rings, someone actually picked up. I asked if they provided notary services, and they said they did, but were now closed. I said I understood and was wondering if they provided notary services on Saturday, and she said they indeed did. I’m like, JACKPOT!
So given that banks close at 1pm on Saturday, which is before the usual time I even get up, I set my alarm clock for 10am to give myself some buffer time just in case. Turns out I was pretty much awake by 9:30am without the alarm going off.
I drive over there and the receptionist greets me and I tell her I’m here to get some documents notarized and she smiles and asks if I was a Bank of America customer. I said I was and she directed me to sit and wait for a bit. Moments later, I was greeted by the notary agent and he asked if I was a Bank of America customer, and I repeated that I was. I asked if he wanted to see my Bank of America ATM card, and he said he just needed my drivers license.
We go over the documents that needed to be notarized and everything went pretty smoothly. I thanked him for his time and asked if there was any fees I had to pay, and he goes “nope, it’s a free service for Bank of America customers”. And to think that they didn’t even need to verify that I was one. That’s the type of trust I don’t expect to ever see in Los Angeles.
You hear bad customer stories about Bank of America all the time, but this was one of those times that Bank of America came through and made the experience that much better!