So yesterday while playing Beatles Rock Band with friends, I noticed stepping on the drum pedal felt a bit weird. Upon closer inspection after our gaming session, it looked like the drum pedal was beginning to crack about 1-2″ above the bottom hinge. If I recall correctly, Harmonix was replacing them even out of warranty. So I began the hardware warranty process (page which for some reason doesn’t render under Firefox 3.5; had to switch to IE).
I was reading the requirements of the RMA, even though I mentioned I had a Rock Band  drum pedal, it mentioned that in the RMA I needed to include a proof-of-purchase within 60 days:
STEP 3: Providing Proof of Purchase
Because our Limited 60-day Hardware Warranty requires that you are within the first 60 days after purchase, we will need a legible copy of your original sales receipt to determine eligibility. The sales receipt must clearly show the following information:
- Item Description
- Purchase Amount
- Date of Purchase
- Point of Purchase
They didn’t mention any specific exception for the Rock Band pedal. So I decided to contact their support:
Hi, I purchased the full Rock Band kit back in Feb. 2008 and my friends and I play about twice a month. Recently my pedal began cracking, about 1-2″ from the bottom hinge.
I recall that Rock Band was replacing pedals even beyond the 60 day warranty period for defective pedals and was wondering how I can start that process.
In the meantime, I found a small flat piece of metal (wrench that came a the toolkit used for building some furniture) and duct taped it to the cracking area, hopefully to prevent further cracking until I can get it replaced.
Got a reply this afternoon:
Thank you for contacting Rock Band Warranty Support!
I apologize about the trouble you are having with your drum pedal. We will certainly be happy to get you a replacement.
To start the process we have two different shipping methods for you to choose from:
With an express order you will receive the new item within five to seven business days, but we do require a $125 pre-authorization hold on a credit card. This is not a charge, simply a hold to ensure that we are going to get the broken item back. When you receive the new item, it will come with a pre-paid shipping label for you to send back the broken item. As long as we get the broken item back within 28 days, we will release the hold from your credit card and you will not be charged.
If you would prefer not to use a credit card, the second shipping option that we have is the standard shipment. With this option we will send you an empty box with a prepaid shipping label that you use to send us your broken item. Once we get this and scan in the label, we will send you your new item
If you would like to do an express order, please give us a call at (650) 628-1001 as we cannot take credit card information over email. Otherwise all we need is your shipping information. We look forward to assisting you!
Please let me know if there is anything else we can assist you with! Additional support can be found on our help site located at http://support.ea.com/cgi-bin/ea.cfg/php/enduser/rockband.php or if you would like to speak to a live agent, please call (650) 628-1001.
Rock Band Warranty Support
Looks like I’ll have to call in to start the RMA process, which I can then confirm that 60-day proof of purchase is not a requirement to get my drum pedal replaced. w00t!