Comments on: ES Robbins Chair Mats – Lifetime Warranty?

By: Krunk

Krunk — Fri, 20 Apr 2012 07:47:59 +0000

In reply to David C. Edmondson. David, I don't really have any relationship with E.S. Robbins besides that I used to own one of their chair mats. If you want it replaced, please see ES Robbins Warranty Information

By: David C. Edmondson

David C. Edmondson — Wed, 18 Apr 2012 22:42:07 +0000

I purchased a lifetime warranted floor mat made by E.S. Robbins. I purchased it at Office Max on 1-2-09 for $59.99 and tax added of 6.75 with a total of $64.04. The mat is cracking badly and I need to have it replaced. I called the Office Max store (614-866-3305) and the associate at the store stated to me today 4-18-12 that I would have to contact the manufacturer. The following is information regarding item: Iterm #120354 bar code shown as 0 02544 20354 P/N 1051270309. I have the orginal sales receipt and the label I pulled off of the mat.

Please contact me via email on how to replace the mat. Also, please provide me a phone number to speak to someone too.

Thank you for your assistance.

David C. Edmondson 614-863-4248

By: Wayne Bickley

Wayne Bickley — Thu, 29 Oct 2009 21:33:57 +0000

I left a comment on this site in February, 2009 after being notified that E.S. Robbins would replace my chairmat with a $20 fee. Since that time they replaced the chairmat with no fee. I should have sent this correction long before this.

By: Krunk

Krunk — Sat, 22 Aug 2009 00:17:58 +0000

@Charlie Given that you’ve purchased 4 already from Costco, have you considered the sturdier chair mats Costco carries (called Snapmat): http://www.krunk4ever.com/blog/2008/07/21/snapmat/

They’re a bit expensive (~$70), but I’ve had it for over 2 years and no dents and what not. Still very smooth and flat, easy to clean. Only gripe I have against it is that there’s no teeth underneath so it slowly slides on the carpet.

By: Charlie Howard

Charlie Howard — Fri, 21 Aug 2009 23:50:01 +0000

I have exactly the same situation. These mats last about 6 years, and I’ve just bought my fourth one from Costco. It cost $21.47 (plus tax), and E.S. Robbins’ shipping charge right now is $20 (probably no tax).

“Normal use”: the office chair on the mat has five wheels, I weigh 170 pounds, and am in that chair about 4 hours a day.

Aha! The fine print: “for carpets up to 3/4″ thick (including padding)”. Together, they’re probably over 3/4″ thick. Guess I’ll just have to buy cheaper carpeting.

By: Howard

Howard — Wed, 20 May 2009 18:44:00 +0000

Same thing has happen a number of time to the two floor mats I purchased from Costco. I have returned them three time so far every time they crack and they replace them with no questions asked. No receipt and no sticker. They look up the purchase price when I bought them on their computer and hand me a store credit. I pick out two new ones and use them until they crack. The only hard thing about this is stuffing them into the car and taking them back to Costco.

By: Krunk

Krunk — Sat, 28 Feb 2009 01:47:47 +0000

Wayne,

I would suggest you send a letter or email to Costco telling them about your dissatisfaction. Since Costco prides itself in the quality of the products they offer (by allowing you to return most items any time as long as you’re not satisfied), more people letting them know that E.S. Robbins chair mat is of low quality would hopefully prompt them to stop selling it, preventing future bad customer experiences like ours.

Last time I was there, the E.S. Robbins chair mats were still being sold.

By: Wayne Bickley

Wayne Bickley — Sat, 28 Feb 2009 01:30:48 +0000

My receipt from Costco says I purchased the E.S. Robbins “Crystal Edge Chairmat” from them on March 28, 2006. They have a lifetime guarantee that says “Will not crack under normal use”, but the only way to make good on the “guarantee” is to pay Robbins $20 to receive a new chairmat that I can buy cheaper today at Costco. Thanks, E.S. Robbins. You’re a great company. And, no, I won’t return it to Costco because they don’t owe me anything. E.S. Robbins does, but they won’t pay. As you go through life you find out who to believe and trust and who not to. I won’t be buying from Robbins again.

By: Jim

Jim — Fri, 28 Nov 2008 19:56:57 +0000

:-)) Kronk

Similar problem. My “lifetime warranty” Rubbermaid mat from Staples started cracking after two years so I took it over to Staples.

“Oooo! We don’t sell Rubbermaid anymore. Too bad for you.”, was [essentially] the response!

Being in the “sticks” there isn’t much choice. I had to have a mat so I bought what Staples was selling that day: E S Robbins.

A month later, the E S Robbins has already suffered lots of cracks and soon, chunks, it appears.

Today, whilst filing some other office papers, found the original Rubbermaid receipt with UPC code (I file them together stuck to one sheet of paper). I’ve contacted Rubbermaid to see if they will honor the original warranty. Would be nice if they did since their product seems to last about 20X longer than E S Robbins!

The carpet? Standard low-pile residential carpet with 1/2 pad. The chair? Standard 5-legged office chair. Me? Standard 200 lb web geek working and surfing 10-12 hours per day. My 65 lb Grandson likes to surf the Cars and Thomas the Train sites when he can pry me away from the keyboard. 🙂

By: Krunk

Krunk — Wed, 23 Jul 2008 08:28:06 +0000

I finally returned it. You can read about it here: Snapmat!