So one of my Roomba Schedulers died a week or 2 ago. Yes, I owned more than 1 Roomba Scheduler. Yes, carrying the Roomba one flight of stairs is more work than I would like to do.<\/p>\n
My Roomba was making a quacking sound (like a duck’s quack) when I would tell it to go clean. It actually sounded more like a short ‘meh’. Going through iRobot’s FAQ, I found this article: What is Roomba saying to me?<\/a> The 2nd row appeared to be my problem: \u201cEhh\u201d (Play Sound<\/a>)<\/p>\n It suggested: The cliff sensors are dirty or malfunctioning, or the battery is need recharging<\/em><\/p>\n The battery definitely doesn’t need recharging as it’s been charging for a week and the color is green. I took a can of compressed air and started squirting at the cliff sensors. At first I had no idea what cliff sensors were, but apparently there’s 4 of them around the front bumper which helps detects stairs and drops so they don’t go charging downhill. If you still can’t spot them, you can take a look at their diagram here: What are Cliff Sensors?<\/a><\/p>\n That didn’t help along with their other suggestions. I submitted a support ticket and their reply was basically the same. They said if that didn’t fix it, I should provide them with the serial number of my Roomba and they can escalate this, which I’m assuming they’ll send a replacement part or even a whole new Roomba. Interestingly enough, after a night of having the Roomba sit on my desk, it started working, but failed about 5 minutes later making the “ehh” sound.<\/p>\n Their customer support has been great. I believed I mentioned this already. Last time the plastic thing on my Roomba’s trash bin was starting to rip and they said they’d ship me a new one immediately. However, the trash bin was out of stock, and instead they shipped me a compatible trash bin (which was of a different color) and said after the correct color trash bin was in stock, they’d ship that one to me too.<\/p>\n However, I decided to take the easy way out. Given the fact I purchased this from Costco last July, I brought it back and got a refund and purchased a new one. The guy asked me if there was a problem and I was honest and told him it stopped working and would make a beeping sound. I asked if they had anymore in stock and if there was, can I do an exchange. He goes (as I expected him to say), that he would have to refund me the money and I could go and purchase the new one and there were indeed 23 in stock.<\/p>\n