Downy Pudding

So I was doing laundry this past weekend and when I went to pour Downy liquid fabric softener into my Downy ball, it had clumped together and came out in thick lumps, like pudding. Obviously something was wrong, I tried shaking it and tried pouring again, but didn’t seem do to anything. I was thinking about adding water to dilute it, but after reading the back, it said to never to dilute it with water.

Not knowing what happened or how to fix this (I still had about ~25% of the bottle left), I shot Downy customer support a email. Meanwhile, I opened a new bottle I had picked up from Costco.

Today I got an email reply:

Thanks for contacting Downy.

Our goal is to produce high quality Downy products that consistently delight our consumers and I’m sorry this wasn’t your experience, as it was thick. When storing the Downy April Fresh it can become thick or lumpy when exposed to extreme temperatures (either hot or cold). If it was frozen, it will appear much thicker (gel-like) and won’t return to normal consistency on its own. Best suggestion for storing the product is to store it at room temperature – in a cool, dry place and use it within one year. Please be assured I’m sharing your comments with the rest of our team.

Since your satisfaction means a great deal to us, I’m sending a replacement coupon by postal mail. You should receive my letter within the next 2-3 weeks.

Thanks again for writing.

Jimmy
Downy Team

Thinking back, the last time I did laundry before seeing this was probably mid December, right before I left for vacation. I did leave my thermostat at 50F, but maybe it got really cold? It probably has also been over a year since I started using that bottle of Downy liquid fabric softener. Living alone and doing laundry every 3 weeks means detergents lasts for quite a long time. Maybe Downy has an expiration date.

Anyway, it’s awesome they’re sending me a replacement coupon.

No, I did not try to eat Downy Pudding, but I did check to see if it was flammable. Unfortunately not. Would’ve been fun. ;p

16 thoughts on “Downy Pudding

  1. 2011 Texas summer was up to 120 in my garage. I had Downy Pudding too. So glad you posted this, I tried to re-hydrate it with no success. I now can toss it and start again. My giant jug was from Costco too.

  2. Oh, man! I used the clumpy Downy on a load of whites. Now there are big and small blue spots on everything, including my washing machine. Whatever you do, do NOT use the clumpy Downy. It does not dilute into “regular” Downy. Glad to say that rewashing the whites took the greasy blue spots off.

  3. Great info. My husband wanted to dilute with club soda, baking soda…eek I checked here and now we are tossing ours. Going to buy smaller sizes in future. THANKS

  4. The internet is amazing! I have downy pudding and just typed it in to see if anyone else ever had this problem. Thankfully it isn’t just me!!! I have been trying to dilute it, but it GROWS!!! So I will just toss it out. I know I did not make it too hot or cold, but the retailer might have. Love Downy, but not downy pudding. (And I had been wondering why white/blueish spots have been on my clothes!!!)

  5. Yup, same thing for me with a very large jug of April Fresh Downy. This Downy has never been exposed to either hot or cold extremes, but is at least a year old, maybe 90% left because I bought 2 jugs at the time. I use Downy with no perfumes in it most often, and I use the different “smelly” types depending on what I’m washing.

    So that large jug has to keep for quite a while. I am saying it’s not necessarily temps that do it, but rather that it has a relatively short shelf life that’s not handy for somebody like me. Don’t know why I got 2 jugs of April Fresh, must have been a sale, but regardless I have never run into a shelf life problem with Downy before.

  6. Same thing just happened to me. I just opened a brand new bottle & thought it was just something with my bottle. The first load of clothes I washed with it no problems, but the second load there was a lot left on some of the clothes, so I’m having to rinse them again. Should have looked online before I used it!! Now to buy a new bottle.

  7. Thank you! I have used downy for 15 years and never had this problem before. We currently live in a really old rental that is poorly insulated and is very difficult to keep warm. I had no idea that temperature could effect the consistency of my downy. I, too, will toss my huge costco jug and start fresh. So sad that I couldn’t remedy this problem :(

  8. We had a power outage in this building (10-story highrise) back in December, right near Christmas, and my Downy got thick from the cold temperature in here. It just pours slow, but since our washers are the front-loading kind, the Downy gets distributed fairly well. I haven’t noticed any spots on my clothes, thank God.

  9. I hope Downey reads the info on this site. I have to throw out two large jugs of Downey due to it jelling. Nothing I tried, brings it back to a pourable liquid, such as laundry detergent. DOWNEY SUCKS! I WILL NEVER PURCHASE THIS PRODUCT AGAIN, EVER!!!!!!!!!!

  10. I purchased a small bottle of Downey a couple of days ago from a local supermarket. It
    is so thick it wont even pour from the bottle.

  11. Wow. I had no idea this was such a common problem.
    I’ve been using Downy for 30years and Zellers was having a closing out sale… So I grabbed 2 huge bottles. When it came time to use them both are so thick that they will not pour. I wonder what they have changed in the last couple years that has caused this issue. I know mine have not been subject to tempature fluctuations on my end but you never know about the stores you are buying the stuff from.
    Thank you internet.. I will quit struggling with the issue. Although I hate throwing something out that is this expensive there is no way to use it at all.
    So sad.

  12. I bought a medium size jug of Downy that was so thick that I couldn’t get water to mix with it even when added to the bottle and shaken. So I dumped it out into a square ice cream bucket, added hot water, stirred… and it wouldn’t mix in! So then I used my ‘stick blender’ which worked great, but even after each addition of water, the softener still remained too thick! I kept adding water until the bucket was full to the top! I had to leave it in the bucket because there was so much of it. Now I scoop out a small amount with a 1-cup measuring cup, add 2-3 times more water and mix it with my fingers before pouring it into my washer basket. Although it is a pain in the butt, I have quadrupled the amount of softener and my clothes smell great!

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